Guadalupe Gold Cleaning — Policy Page

Effective Date: August 25,, 2025

Welcome to Guadalupe Gold Cleaning. These policies ("Policies") govern your use of our website (guadalupegoldcleaning.com), services, scheduling, and interactions with us. By engaging with us, you agree to these Policies.

1. Privacy Policy

What we collect

Personal information such as name, address, phone number, email when you request estimates or book services.

Usage data (e.g., pages visited) when you browse our website.

How we use your information

To respond to your inquiries and to provide estimates, services, confirmations, and appointment reminders.

To improve our website and customer experience.

To send notifications that you’ve agreed to receive (e.g., service updates).

Sharing & disclosure

We do not sell personal information.

We may share information with third parties only as needed to fulfill your service (for example, subcontractors, payment processors) or as required by law.

Data retention

We retain your data for as long as necessary to provide our services, resolve disputes, and comply with legal obligations.

Your rights

You may opt out of non-essential communications (e.g. marketing).

You may request access, correction, or deletion of your personal information.

Cookies & tracking

We may use cookies or similar technologies on our site to improve your experience.

2. Booking, Estimates & Payment Policy

Free Estimates

We offer free estimates for pressure washing services. These are non‐binding until confirmed.

Scheduling & Confirmation

Once an estimate is accepted, we will confirm the booking with you.

Please ensure that access to the areas to be cleaned is available.

Pricing & Payment

Prices are based on the size, condition, and type of the surfaces to be cleaned (driveway, patio, deck, etc.).

Flat-rate packages and sq. ft. overage charges are explained in service descriptions.

Payment is due upon completion of the work unless otherwise agreed in writing.

Cancellations & Rescheduling

If you need to cancel or reschedule, please give us at least [e.g. 24] hours’ notice.

We may charge a cancellation fee if notice is insufficient or rescheduling is not possible.

3. Refund Policy

If you are unsatisfied with the quality of service, please contact us within [e.g. 3 days] of service completion.

We will review the issue and may offer a re‐service or partial refund depending on the circumstances.

Refunds will be processed via the original payment method or as otherwise agreed.

4. Liability & Safety

We perform pressure washing using techniques and pressures suited to different surfaces to avoid damage. However, we are not responsible for pre-existing damage that becomes more visible when the surface is cleaned.

You should remove or secure fragile items in the work area.

We are not liable for damage caused by negligence outside our control (e.g., extreme weather, client obstruction).

5. Intellectual Property

All content on our website (text, images, logos) is the property of Guadalupe Gold Cleaning or our licensors unless otherwise stated.

You may not use our content without permission.

6. Advertising & Use of Facebook

Any ads or promotions run on Facebook or other platforms are subject to platform rules and relevant laws.

Offers, discounts, pricing shown in ads are valid only as long as specified, and may be subject to availability.

Contact us to verify any advertised service or promotion.

7. Contact Information

If you have questions about these policies, or wish to change or delete your information, please contact us:

Guadalupe Gold Cleaning
Phone: (830) 202-5589
Email: [email protected]
Service Area: New Braunfels, TX (Servicing surrounding areas)